Cullera Holiday

COVID-19 PREVENTIVE MEASURES FOR CUSTOMERS

COVID-19 PREVENTIVE MEASURES FOR CUSTOMERS

The measures detailed below should be known by the client before booking, as they have been provided through different channels (email, hotel website and other channels through which they book).

Upon arrival at our hotel, you will sign a declaration of responsibility in which you state that you are aware of these measures and therefore commit yourself to follow them.

GENERAL MEASURES

Please pay close attention to staff recommendations, as well as to the signs you will find throughout our premises.

Please keep a 2 m safety distance from people other than your family unit. If this is not possible, please wear a mask.

You will find hydroalcoholic gel dispensers on the premises, please use them, especially if you are staying in common areas or coming from the street.

Cover your mouth and nose with your elbow when sneezing.

Avoid touching your nose, eyes and mouth.

Use disposable tissues and throw them in the trash cans with lids that are located on each room floor.

If you experience any symptoms, please isolate yourself and contact the emergency health services. Phone: +34 900 300 555.

Our hotel has 3 lifts at the disposal of our customers. Please, use them only individually or with members staying in the same room or family unit. We remind you that our hotel has stairs with access to the room floors, located next to the lifts.

All staff required to interact with the client within 2m will wear masks and gloves if necessary.

RECEPTION

Safety distance must be respected, which will be marked by strips on the floor. We ask for your patience as this may cause queues or longer waits.

As far as possible, we will digitalize some of our processes, so as to avoid contact. When this is not possible, we will take the necessary measures to avoid possible transmissions.

Check-in time is from 4 pm and check-out time is at 12 pm. We ask you to keep to these times to help the floor department have time to clean and disinfect the rooms, as they now need more time to do so.

Room cleaning hours are from 9am to 5pm, with priority to cleaning new-entrance rooms. If you would like to have a special cleaning schedule, please ask at reception. Also, please let us know if you need to leave the room later. Leaving the room at noon does not mean that you cannot use the rest of the hotel facilities until 4 pm.

You can leave us comments and proposals in our quality questionnaire, which you can access through a QR code in visible places for our customers.

FLOORS

Please leave the room so that the maid can clean it. If this is not possible, please stay on the terrace to ensure safety distance.

You can ask the maid for anything you need, but please do not take it from the maids’ cleaning trolleys. The trolleys and equipment are also disinfected on a daily basis.

Our department has created an exhaustive cleaning protocol to ensure that the rooms are perfectly disinfected. Many of the tools are single use and those that are not, are disinfected to avoid cross contamination between rooms.

In the common areas, cleaning service is from 8 am to midnight.

RESTAURANTS

The boarding services will be carried out with an assisted buffet, i.e. a buffetier, protected by mask and gloves when serving the meal. Individual preparations will be encouraged wherever possible (desserts, cold products).

Please keep safety distances when accessing the restaurant.

Our staff will show you to your assigned table.

On busy days, when the restaurant’s capacity is exceeded, meal shifts will be arranged.

When entering the restaurant, it is required that you use hydroalcoholic gel, which you will find at the entrance.

Please follow the instructions and the paths into and out of the restaurant.

Hygiene measures have been increased in the restaurant facilities.

In the cafeteria (both inside and on the terrace) and the pool bar, please wait to be served by a waiter, who will come to your table to take your order, as well as to assign you a table. Please avoid approaching the bar.

We would like to remind you that the hotel offers room service from 8 am to 11 pm

You can see the menus through QR codes in visible places for our customers.

KITCHEN

All staff work with the PPEs according to their job.

The use of individual elaborations is encouraged whenever possible

We work according to the hygienic sanitary regulations in force (APPCC).

Cleaning measures are increased

After each dishwasher shift, we do a check-up to ensure that all the kitchenware has been washed correctly (60º)

MAINTENANCE

Please leave the room so that our staff can proceed to the repair in the room. If this is not possible, please stay on the terrace to ensure safety distance.

COMMON SERVICES

Mini club service is suspended.

Use of the sauna and gymnasium requires prior booking, the changing rooms will be closed.

Our hotel has 3 lifts at the disposal of our customers, please, use them only individually or with members staying in the same room or family unit. We remind you that our hotel has stairs to access the room floors located next to the lifts.

Game room can be used by hotel guests, but we will only provide the equipment to table tennis. Our hotel will not provide other games like cards or parchis, since proper disinfection cannot be guaranteed. Customers may use their own equipment.

Common toilets: only the toilets located on the ground floor next to the restaurant and those located on the ground floor next to reception may be used, the rest are not available.